DATA PROTECTION AND PRIVACY POLICY
The use of this website is subject to the Private Policy mentioned below and it is in compliance with the General Data Protection Regulation (GDPR) that was enforced on 25 May 2018 and which regulates and ensures the protection of personal data of natural persons, defining "personal data" as any information relating to the identification of the data subject and/or that may lead, directly or indirectly, to its identification.
The GDPR and, consequently, this Privacy Policy is applied to personal data of natural persons only and does not include the data of legal persons.
Our Privacy Policy may be amended and/or updated and therefore, we recommend you to consult these terms whenever you use our website.
PRIVACY POLICY
IDS - Investigação Desenvolvimento Saúde, Unipessoal Lda, hereinafter referred to as IDS, undertakes to respect the confidentiality and the right of its users to be informed about the collection and processing of personal data. IDS guarantees that the processing of personal data of its users is carried out in accordance with Portuguese Law and under its principles of legality, transparency and integrity. As the data controller, IDS undertakes to collect only the data that is strictly necessary, not exceeding the original purpose for which they were collected and to keep these data only for the period necessary to provide the service. In this sense, this operation includes sharing information (name, address and telephone number) with our employees so that they can complete the delivery of the order. All IDS employees are under an obligation of confidentiality regarding the data to which they have access within the scope of their functions, and are informed of the relevance of compliance with the legal duty of confidentiality and the responsibility for the fulfilment of this obligation.
HANDLING OF PERSONAL DATA
Your personal data is collected and processed by IDS only for purposes strictly connected with the use of this website, its services and the purchase of products. Thus, your personal data may also be used for other processing operations that fall within the limits of these uses:
• Whenever you execute a purchase process for products sold on this website, we collect your personal data (e.g. password, name, e-mail address, delivery address, credit card number and telephone number) on the purchase form, only for the purpose of selling, sorting and shipping the products ordered.
• Whenever you request service assistance, we collect your personal data (e.g. name, e-mail address) for the purpose of providing you with the online shop Customer Support services that are relevant to this website and the assistance.
• Whenever you save a delivery address, we collect your personal data in order to simplify the preparation of your future orders. Your personal data will only be communicated to third parties when necessary to process an order.
Your personal data will be disclosed in the following cases:
• Electronic payment services, through credit or debit cards, MB reference or MBWay
• Processing of purchased products
• Selecting, packing and dispatching articles
• To solve questions or doubts related to the sale of products
• To process payments for the purchase of articles
• To process returns of articles.
DISCLOSURE OF PERSONAL DATA
Your personal data may be disclosed to third parties who provide specific services, such as external entities contracted by IDS. Any disclosure will be made without going beyond the purpose for which your personal data was collected and further processed. Additionally, your personal data may be disclosed to third parties to:
• Comply with applicable laws
• Respond to judicial and governmental enquiries
• Comply with valid legal processes
• Protect the rights or property of IDS. Above all, your personal data will not be disclosed to third parties without your knowledge or consent where required by law, except as provided for in this document.
USE OF COOKIES
IDS may use automatic data collection systems such as cookies. A cookie is a device which is transmitted to the hard disk of an Internet user and which enables the collection of, among other things and if available, the IP address, operating system, web browser and system administration. This is statistical information about how the user uses our website. Only IDS has access to this information collected by cookies, on a collective and anonymous basis, in order to optimise its services and those of this website to the needs and preferences of the user and for the preparation of web pages to be personalised. This helps us to improve our website and to provide a better and more personalised service. If you you set your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered through this site. We will use cookies for functions such as browsing the catalogue and purchasing products online.
How do we use cookies?
When you visit our website, cookies are hosted on your device (computer, tablet or mobile phone) in order to improve the browsing experience so that it meets the user's needs.
Currently, we use the following cookies:
We use cookies for several reasons, outlined below. Unfortunately, in most cases, there are no standard options for disabling cookies without completely disabling the functionality and features they add to this website. If you are not sure whether you need them, if they are used to provide a service that you access it is recommended that you keep all cookies.
Depending on their functions, cookies are classified into categories:
IDS websites ( www.ids-indesa.com and www.dryseat.pt ) use the following cookies categories and do not require previous consent for their provision.
1. Strictly necessary cookies
These cookies are essential for the user to be able to browse the website, use its features and use the services available on our website. Without these cookies certain services cannot be provided.
2. Analytics Cookies
These cookies gather information on how our visitors use the website. For example, they enable us to count the visits and traffic sources so that we can track and improve the performance of the website. They help us to improve and understand which pages are the most and the least popular and to observe the user’s behaviour on our website.
All the information gathered by these cookies is aggregated and, therefore, anonymous.
If you do not allow these cookies, we will not know when you have visited us, and it will not be possible to analyse your performance, as is the case with Google Analytics.
If you do not want Google Analytics to monitor your use of IDS websites, please follow the link below:
https://tools.google.com/dlpage/gaoptout/
3. Functional cookies;
These cookies allow us to record the options the user selects on our website (for instance, username, language, or location of the user) so that we can offer improved and personalised features. These cookies may also be used to provide services requested by users, such as visualising a video or write a comment in a blog. The information gathered by these cookies may be kept anonymous and cannot monitor the user's browsing activity on other websites. These cookies are also known as technical cookies.
4. Advertising Cookies
Cookies used to provide relevant content. The advertising cookies are also used to measure and control how effective the marketing campaigns are. The marketing cookies record whether a specific page is visited and what content is used. This information may be shared with third parties, such as advertising companies, and is usually linked to third-party page functions (third-party cookies).
You can separately manage the cookies, from several companies, and features used for advertising purposes by using the appropriate tools available in About Ads or Your Online Choices or Network Advertising.
5. Social media Cookies
Used within social networks. For instance, the access data of a social network can be used to register on our website.
Manage or deactivate cookies
You can manage your cookie preferences and decline the storing of certain types of cookies by configuring your browser settings.
You can use your browser settings to delete cookies, either individually or the entire cookie inventory. You will also receive information and instructions on how to avoid storing cookies, depending on your internet browser: Mozilla Firefox, Internet Explorer, Google Chrome, Opera, Safari.
Links for removing cookies in the different browsers shown above:
Internet Explorer
https://support.microsoft.com/pt-pt/help/278835/how-to-delete-cookie-files-in-internet-explorer
Mozilla Firefox
Google Chrome
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=pt
Safari
https://support.apple.com/pt-pt/guide/safari/sfri11471/mac
Opera
https://www.opera.com/case-studies/clean-browser-and-remove-trackers
Please note that disabling certain cookies will affect the functionality of the website and of many other websites you may visit. Disabling cookies will normally result in disabling certain functionalities and features of this website. Therefore, it is recommended that you do not disable cookies.
RIGHT TO RECTIFICATION AND OBLIVION
You may request at any time the rectification of inaccurate personal data concerning you or their deletion. To do so, please send an e-mail to: rgpd@ids-indesa.com with the respective request. You may delete your customer account and personal data with immediate effect, but you will lose access to it. IDS undertakes not to make any communications after that date. It should be noted that, for legally defined reasons, personal data considered strictly necessary will be stored for the period permitted by law, namely: • For the exercise of freedom of expression and information; • For the fulfilment of obligations before the Tax Authority; • For the purpose of asserting, exercising or defending a right in legal proceedings.
LEGISLATION
The processing of personal data by IDS shall be carried out in accordance with the Portuguese Law in force. Contracts for the purchase and sale of products through this website are governed by Portuguese Law.
NOTICES, MODIFICATIONS AND CANCELLATION OF SERVICES
IDS may change or update all or parts of this Privacy Policy at any time, even if not required by applicable laws and regulations. All changes and updates will come into force after they are published on this part of the website. Therefore, you should regularly access this section of the website in order to see the updated version of our Privacy Policy.
INTELLECTUAL PROPERTY RIGHTS
All website content is the exclusive property of IDS: texts, pictures, or any other type of information that does not originate from third parties. In this way, it is protected by the Copyright Code. IDS reserves the right to make changes to the content at any time, with no obligation to give prior notice to users.
THIRD-PARTY CONTENT
This Website may contain links to third-party websites (linked websites). The linked websites are not under IDS's control and IDS is not responsible for the content of any linked website.
Contacts
If you would like to clarify any doubts, file a complaint or exercise any of the rights described above, you can contact us in writing, by post or by email, to:
IDS – Investigação Desenvolvimento Saúde, Unipessoal, Lda
Rua do Moderno, Lote 1
Casais do Quintão - Várzea
2005-021 Santarém
Portugal
Form for filling in and later resubmitting
National Commission for Data Protection
Whenever personal data subjects consider that there has been a failure to comply with their rights under the applicable data protection law, they may lodge a complaint with the National Data Protection Commission, the competent supervisory authority.
Alternative Dispute Resolution for Consumers
In compliance with Article 18 of Law 144/2015, it is hereby informed that IDS, Lda. is registered with the NATIONAL INFORMATION AND ARBITRATION CENTRE FOR CONSUMER DISPUTES (CNIACC). For alternative dispute resolution the consumer should contact this body or use the European Online Dispute Resolution Platform, available at: http://ec.europa.eu/consumers/odr.
